TERMS AND CONDITIONS

DEPOSIT AND PAYMENT

The retainer must be paid in full at the time of booking within 48 hours. Retainer secures the time and services of the Lab House Studios, LLC for the sitting and is non-refundable or transferable in the event of cancellation, it being the agreed loss suffered by the photographer due to cancellation. Sittings that are postponed to a later date will retain the fee as long as the photographer can re-schedule for the new date and time.

Following payment of the retainer, the balance of any fees due is to be paid on, or before the date of the sitting. No photographs will be delivered until all payments due have been paid in full. Payment for additional images and albums is to be made when they are ordered.

In the event the Client cancels photography, videography, or Photo Booth services less than 10 days prior to the event date, the Client agrees to pay the package in full, due to Lab House Studios, LLC  forgoing the opportunity to book another event or session in this time frame.

MILEAGE RATE


Traveling 15 miles outside of our office location requires a fee of 0.54 cents per additional mile. CLIENT agrees to pay mileage rate in full prior to the event dates via their invoice for the additional travel miles.

COPYRIGHT AND REPRODUCTIONS

All photographic materials, including but not limited to digital files, negatives, transparencies, proofs, and previews, shall be the exclusive property of the Lab House Studios, LLC. The Lab House Studios, LLC shall own the copyright in all images created and shall have the exclusive right to make reproductions. Client understands and agrees that Lab House Studios, LLC is not required to maintain copies of the photos from the shoot 30 (thirty) days after the photos have been delivered to Client.

CLIENT USAGE

The Client is obtaining prints for personal use only, and shall not sell said prints or authorize any reproductions thereof by parties other than the Photographer. Without permission from the Lab House Studios, LLC, the Client shall not download, copy, print, screenshot, use as a basis for derivative works, manipulate in any way, or otherwise use the Photographer’s images.

CREDIT

Credit in the name of Company shall accompany the Work when it is reproduced. The caption should read "Photographed by LAB HOUSE STUDIOS".

ATTENDANCE

Lab House Studios, LLC may substitute another photographer to take the photographs in the event of Photographer’s illness or scheduling conflicts. In the event of such substitution, Lab House Studios, LLC warrants that the photographer taking the photographs shall be a competent professional. If Company is unable to find a replacement photographer/videographer, then Company’s liability is limited to a refund of any payments received.

FAILURE TO PERFORM

If the Lab House Studios, LLC cannot perform this Agreement due to a fire or other casualty, strike, act of God, or other cause beyond the control of the parties (road closures, severe traffic, fire, terrorism), then the Lab House Studios, LLC shall return the deposit to the Client but shall have no further liability with respect to the Agreement. This limitation on liability shall also apply in the event that photographic materials are damaged in processing, lost through camera or computer malfunction, lost in the mail, or otherwise lost or damaged without fault on the part of the Lab House Studios, LLC.  In the event Lab House Studios, LLC fails to perform for any other reason, Lab House Studios, LLC shall not be liable for any amount in excess of the clients order.

RETOUCHING

All images will be adjusted for skin blemishes, exposure, brightness, contrast, sharpness, etc. The Photographer's judgement regarding these corrections and the number of images put forward to the Client for preview shall be deemed correct. Retouching, digital manipulation and artist finishing is available to the Client as an option at extra cost.

Unedited portraits are not available for purchase. If the owner makes the decision to sale any unedited portrait, the additional cost will be invoiced to the client, and payment must be received in full prior to the release of the unedited portraits. 

PERMITS

 Client is solely responsible for acquiring all permits and necessary permission for all locations on which the Company will be performing services.

DELIVERABLES

Client understands and agrees that Lab House Studios, LLC is not required to maintain copies of the final product (digital images and/or video) 30 (thirty) days after the photos and/or video have been delivered to Client.

COMPLAINTS

Any complaints should first be raised by the Client with Lab House Studios, LLC in writing within five days from the date of receipt of images.

PRIVACY POLICY

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

If you have any questions, please email info@labhousestudios.com